For a firm booking, a deposit of 25% of the total rent is usually required. The account details for the transfer will be given to you immediately. The remaining amount can be paid in cash on arrival or by bank transfer a few days prior to arrival. After the deposit has been received in the bank account, you will receive the booking confirmation and all information regarding the key handover from us.
in the event of a single cancellation, the deposit will be retained. We will reimburse part of your deposit more than 60 days prior to personal arrival if we can find a replacement guest for our canceled travel period, or for part of the period.
Exceptions to this rule are possible, e.g. in the case of a statutory ordinance that does not make travel possible. In this case, seek a solution together with the guest. A crediting of the deposit for a future arrival on a different date is possible (credit), or a refund in special cases.